Managed services
Your systems, supported, monitored and operated.
We take on the daily work of running your systems, so your IT team can focus on its own priorities.
Ongoing work, taken off your team
Every system needs attention after it goes live. Users need help, issues need to be caught early and updates need planning.
Under an IT managed service, we do this work for you, to the scope and service levels in your contract.
What we cover
Support
Incident and request handling for your users, with defined escalation.
Monitoring
We watch your systems and act on what we find.
Maintenance
Updates, patches and configuration changes, planned and documented.
Reporting
Regular reports on incidents, changes and the service.
Any system you run
We support the systems you already have, not only the ones we implement: communications and telephony, dispatch systems, endpoints, servers, networks and business applications. You choose which systems are covered.
What you can expect
Agreed scope
You decide which systems and services are covered.
Defined service levels
Set in your contract to match your operation.
Documented changes
Changes are documented, as set in your contract.
Controlled access
Access is controlled and limited to named people, as set in your contract.
EOR in Lebanon
Our managed services also include EOR (Employer of Record) services in Lebanon. AIntellect becomes the legal employer of the people you choose there, and you direct their work.
Common questions
Do you only support systems you implemented?
No. We support the systems you already run, after an assessment of your environment.
What are the response times?
Service levels are set in your contract. They depend on your systems and your operation, so we agree them with you.
Can you work on site?
Yes, where the project requires it.
Can it include the communications solutions on this site?
Yes. Any solution we implement can continue under an IT managed service.
Let’s talk about your systems, your team or your next project.
Tell us what you need, and we will get back to you.