Dispatch & interoperability
SEQUENCE® Dispatch
Dispatch console software that brings radio, telephony and conferencing into one operator interface and connects land mobile radios, phones and video conferencing tools. Its modular design adapts to organizations of all sizes. We implement, integrate and support* it in your environment.
Too many consoles, too many channels
In many operations centers, radio traffic, phone calls and conference calls arrive on separate systems. Operators switch between screens and devices, and patching is manual.
Adding a site, an agency or a business team that is not on the radio network usually means adding more hardware.
What it does
SEQUENCE® Dispatch puts radio, telephony and conferencing in one interface, connects them over IP and SIP, and lets operators patch, conference and record across all of them, so field and office teams work together in real time.
Key capabilities
Radio
Bridges UHF/VHF, P25 and digital radios with IP/SIP for over-the-air access, push-to-talk, frequency changes and multi-channel monitoring.
Telephony
SIP proxy and call routing, inbound and outbound calls, full unified communications and PBX functionality, connection to the public telephone network and other UC platforms, and call-center features.
Conferencing and patching
Low-latency conferencing (50 ms)†, multi-agency emergency conferencing, and patching between radio and telephone resources.
Resilience
Call traffic load balancing, local high availability, multisite support, geospatial redundancy and disaster recovery.
Security and recording
JITC-certified and FIPS 140-3 compliant for secure communications in sensitive environments (non-commercial). Call recording managed through the platform.
Published results†
Faster response
Real-time interoperability reduces communication response times by up to 30%.
Lower infrastructure cost
A potential 20–40% reduction in infrastructure costs through IP/SIP migration.
Less downtime
Better resource allocation, reducing downtime by 15–20%.
Faster resolution
Integrated radio-telephony bridging accelerates resolutions by 20–30%.
Who it is for
Operations centers in aviation, rail, public safety, transportation, healthcare and campuses.
Aviation
Coordinate ground crews and pilots through radio-telephony bridging, and reduce delays by 20% during peaks.†
Public safety
Multi-agency push-to-talk and emergency conferencing, cutting response times by 30%.†
Transportation
Location-aware fleet dispatching that improves on-time performance by 15%.†
Deployment
Operators can work at PC-based workstations, at a touchscreen console appliance or in the dispatcher workspace software.
On-premises
On your own servers and network.
Hybrid
Some components on premises, others in a private cloud**, with geospatial redundancy.
Private cloud**
Hosted in a private cloud** environment.
Integration
An open architecture connects SIP devices, radio gateways and consoles. High-performance APIs connect the platform to your applications and device-management tools. There is a migration path from legacy dispatch consoles.
Important note
SEQUENCE® Dispatch is a communications tool. It is not a life-safety system or an emergency answering service, and it does not replace your emergency procedures, which remain your organization’s responsibility.
*Delivered together with our technology partner. **Where supported by the solution. †Figures as published by the solution’s manufacturer.
SEQUENCE® is a registered trademark of its owner. Other names are trademarks of their respective owners.
Let’s talk about your systems, your team or your next project.
Tell us what you need, and we will get back to you.