Endpoint management
SEQUENCE® Endpoint Manager
Automates the provisioning, configuration, migration and management of desk phones and soft clients, in two editions for Zoom Phone and Avaya Aura® environments. We implement, integrate and support* it in your environment.
Thousands of phones, managed by hand
Every desk phone has to be registered, updated, configured and placed on the right site. Across branches, remote users and hot desks, doing this by hand is slow, inconsistent and hard to audit.
Emergency location data drifts as people and devices move.
What it does
SEQUENCE® Endpoint Manager takes phones from carton to desk without manual steps, keeps firmware and settings under policy, and keeps device, network and location data aligned.
Two editions
R8 for Zoom Phone and Poly Edge
An on-premises appliance built for Zoom Phone Cloud. It manages Poly Edge 100/450 series phones (all current firmware) and Zoom Workplace soft clients, with room-level E911.
R6 for Avaya Aura®
Device management for Avaya Aura H.323 and SIP devices: onboarding, provisioning, firmware upgrades, device migration and rehoming to new Aura cores, including transitions to Avaya OneCloud™ UCaaS.
Key capabilities
Zero-touch provisioning (R8)
Carton-to-desk zero-touch provisioning in under 60 minutes†. Firmware is applied before certificate issuance, and settings are applied through node hierarchy and map rules.
Room-level E911 (R8)
Room-level emergency locations for Poly hard phones and Zoom Workplace soft clients, including hybrid and hot-desk users, derived from network data with a full audit trail. Kari’s Law and RAY BAUM’S Act Phase 2 compliance.
Automation (R8)
95%+ offload of day-to-day device management tasks†, with inventory sync, status polling, reset and reboot, and drift reconciliation.
Migration (R6)
Remote firmware upgrades, device migration and rehoming without manual intervention, including from H.323 to SIP and from on-premises delivery to the cloud** model.
Distributed management (R6)
Centralized device management across branch offices, satellite campuses and remote locations, 24×7.
Who it is for
Compliance-driven environments
Banks, hospitals, large campuses and other organizations where emergency calling and auditability matter.
Zoom Phone estates
Large-scale Zoom Phone Cloud and hybrid workforce environments.
Avaya Aura estates
Organizations managing Avaya Aura devices across multiple servers, models and firmware, or planning a move to the cloud**.
Deployment
On-premises (R8)
On-premises or air-gapped deployment, with no cloud management plane required. Scales to over 10,000 devices on two HA virtual appliances†.
High availability (R8)
Two active-active virtual appliances behind your load balancer, with an embedded HADR database.
Data center or private cloud** (R6)
Installed on premises, in your data centers or in a private cloud**, as a single OVA on existing VMware platforms.
Integration and security
R8 integrates with Zoom Phone Cloud, Cisco DNA Center topology, Cisco ISE, Infoblox and DHCP Option 66/160 discovery, and syncs switch ports, BSSIDs and subnets to Zoom sites and emergency locations. Native 802.1X and SCEP certificate enrollment. All integrations are outbound-only HTTPS, with no inbound firewall rules or exposed management interfaces. Zoom Phone Cloud certification is in progress.
R6 works with Avaya Aura Communication Manager, System Manager and Session Manager, and with the Avaya Device Enrollment Service for J100 series phones.
Important note
Emergency location features support your compliance work. Your organization remains responsible for its emergency procedures and regulatory compliance.
*Delivered together with our technology partner. **Where supported by the solution. †Figures as published by the solution’s manufacturer.
SEQUENCE® is a registered trademark of its owner. Zoom®, Zoom Phone® and Zoom Workplace® are trademarks of Zoom Video Communications, Inc. Poly® and Poly Edge® are trademarks of HP Inc. or its affiliates. Avaya®, Avaya Aura® and Avaya OneCloud™ are trademarks of Avaya Inc. Other names are trademarks of their respective owners.
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